Refund & Return Policy

All sales from Keskiyön Hovi are final.

Because fragrance, body care, candles, and other personal-use products cannot be resold once they have been handled or opened, we do not accept returns or exchanges for change of mind, fragrance preference, or dissatisfaction with scent.

We strongly encourage sampling fragrances before purchasing a full-size bottle, particularly if you have not smelled the fragrance before.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or contains an incorrect item, you must contact Keskiyön Hovi within 5 business days of delivery so we can review the issue.

Delivery is considered the date the shipping carrier marks the package as delivered.

To report an issue, please contact hello@keskiyonhovi.com and include:

• Your order number
• A description of the issue
• Clear photos or video of the affected item
• Photos of the packaging, if relevant

Additional documentation or information may be requested during review.

Please do not discard damaged, defective, or incorrect products or packaging until your claim has been resolved, as we may require additional photographs or request that the item be returned.

Approved Claims

If a claim is approved, Keskiyön Hovi will determine the appropriate resolution based on the circumstances.

A resolution may include:

• Replacement of the affected item
• Reshipment
• Store credit
• Refund
• Another appropriate resolution at our discretion

If a return is required as part of an approved claim, return instructions and, when applicable, a prepaid shipping label will be provided.

Items returned without prior authorization will not be accepted.

Non-Returnable Items & Conditions

Returns, exchanges, refunds, or replacements are not offered for:

• Fragrance preference or dissatisfaction with scent
• A fragrance smelling different from what you expected or imagined
• Blind-buy purchases when the correct, non-defective fragrance was received
• Used or opened products that are not defective
• Normal differences in fragrance perception or wear
• Minor cosmetic variation inherent to handmade or small-batch products
• Damage caused by misuse, improper handling, improper storage, or conditions occurring after delivery
• Claims submitted more than 5 business days after delivery
• Gift cards
• Final-sale or clearance merchandise, unless the item arrived damaged, defective, or incorrect

Exchanges

Keskiyön Hovi does not offer exchanges for fragrance preference, change of mind, or ordering the wrong scent or size.

If you would like a different fragrance or product, a new order will need to be placed.

Refunds

Refunds are not provided for fragrance preference, change of mind, blind-buy dissatisfaction, or other non-defective products.

If a refund is approved as the resolution to a valid damaged, defective, incorrect, lost, or otherwise qualifying order issue, it will be issued to the original payment method.

Processing times after a refund is issued may vary depending on your bank or payment provider.

European Union Orders

Where applicable, customers located in the European Union may have statutory cancellation or return rights under local consumer protection law.

Nothing in this policy is intended to limit rights that cannot legally be waived.

Certain sealed or personal-use products may be exempt from cancellation rights once opened where permitted by applicable law.

Contact

For questions regarding an order issue, please contact:

hello@keskiyonhovi.com

Please include your order number and all relevant supporting information so we can review your claim as efficiently as possible.

Last updated: August 21, 2026